FAQ | Frequently Asked Questions – Glitter By Kate Wild
Q: What if my gift wasn’t the right fit?
A: We’re sorry, but we do not accept returns or exchanges for change of mind, wrong size, or incorrect style/fit. All sales are final for these reasons.
Please carefully review product descriptions, sizes, and photos before purchasing. If you have any questions about sizing or fit, feel free to contact us before placing your order.
Q: I'd like to place an order and have it sent directly to the recipient, is that possible?
A: Yes! Just put the recipients name and address on the shipping details at checkout. For this reason, we do not include paper receipts in our orders. All receipts are through email, so make sure to use your own email.
Q: What if I need to change or cancel my order?
A: Please contact us as soon as possible at contact@glitterbykatewild.com. We are not always able to cancel or modify orders once they have been processed. The sooner you reach out, the better chance we have of helping you.
Q: What is the status of my order?
A: You can check your order status anytime using the tracking link sent to your email. For any additional updates, please email us at contact@glitterbykatewild.com.
Q: What if my order arrived damaged?
A: We’re very sorry to hear that. Please contact us within 7 days of delivery at contact@glitterbykatewild.com with your order number and clear photos of the damage.
After review, we will happily send you a free replacement or issue a full refund.
Q: What if I didn't get my order but the tracking information says it has been delivered?
A: First, check your order confirmation and ensure you have entered the correct shipping address at checkout. We provide tracking information for all of our orders and ship via USPS and UPS only. We are not liable for orders that are lost by the shipping carrier, or stolen upon delivery. Please consider, shipping carriers do make mistakes and most are short staffed during the holidays and due to the COVID-19 pandemic. It is possible that your order has been marked as delivered by the carrier, and still has yet to be delivered.
Please contact us at contact@glitterbykatewild.com for a discounted replacement order.
Q: Where can I find more information about shipping times?
A: Please visit our Shipping Policy page for full details. In general:
- Orders are processed in 1–2 business days
- US delivery: 5–8 business days
- Flat shipping rate: $8.99 per order (worldwide)
Q: How do I take care of my jewelry?
A: Although our jewelry is of the highest quality with extra layers of coating, plated jewelry should be cleaned periodically. To extend the life of your pieces:
- Keep jewelry dry — remove before bathing, swimming, or exercising.
- Avoid contact with perfumes, lotions, chlorine, and sweat.
- Gently wipe with a soft, lint-free cloth after each wear.
- Never use abrasive cleaners.
Rose gold pieces are more sensitive due to the copper content — extra care is recommended.
Q: I have sensitive skin - what’s in my jewelry?
A: All our jewelry is made with high-quality materials and is 100% lead-free, cadmium-free, and nickel-free. We use sterling silver, gold-plated stainless steel, and gold-plated eco brass.
If you have very sensitive skin, we recommend checking the exact materials listed on each individual product page.