Refund policy

We Offer a 100% Happiness Guarantee! 

We value our customers and appreciate your support of our brand. When you place an order with us, we want you to feel secure with your purchase and know that you are receiving a high-quality piece of jewelry. If your item arrives damaged or in any way unsatisfactory, please reach out to us at contact@glitterbykatewild.com and we will make it right!

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Cancel an order (if applicable)

You can cancel an order and receive a full refund as long as we have not started processing your order (usually within 24 hours of making your order). If we have already processed your order, then you'll need to receive your order and ship it back to receive a refund.

Damaged on arrival (if applicable)

If your received items is damaged, you can send a picture to contact@glitterbykatewild.com and we'll issue a full refund or send a replacement (as per customer demand).

Faulty manufacturing or broken after use (if applicable)

If an item breaks within a year, we'll send you a replacement at no additional cost

Customer changed his/her mind (if applicable)

If a customer changes his mind about an item ordered, then he can receive a full refund as long as he returns the package within 30 days of receiving it

Wrong Product (if applicable)

If you receive the wrong product, Glitter By Kate Wild will send you the correct product at no additional cost (customer needs to send a photo to show that he received the wrong product to contact@glitterbykatewild.com) or he can receive a full refund (customer has the option to choose).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@glitterbykatewild.com

Personalized Items:
We do not accept returns for any personalized gifts, whether purchased by you or someone else. We are not responsible for errors made in spelling submitted by the customer. Please confirm the spelling of your item before you place your order. These items that have errors due to a mistake in ordering will not be accepted for refund or exchange.
Personalized items may only be exchanged (not returned) if they are defective, or if we have made an error in spelling or product. We are unable to provide an exchange or refund of a duplicate gift unless it was duplicated on your registry.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@glitterbykatewild.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.